klacht of suggestie

reporting a complaint

We believe it is important that everyone feels welcome at de Warande. Are you dissatisfied with a visit, a performance, our service or your interaction with a member of staff? Please let us know.

Your feedback helps us to improve the way we operate. We examine every complaint carefully and work with you to find an appropriate solution.

What would you like to complain about?

You can contact us with complaints about, for example:

• a performance or event;
• ticket sales or ticketing;
• the service provided by our staff;
• accessibility;
• the infrastructure or facilities;
• communication or information;
• any other experience you’ve had with de Warande.

How do you make a complaint?

You can also submit your complaint via ruth.geysen@warande.be.

Would you prefer to speak to someone in person? If so, you can also contact our staff on 014 41 94 94.

We aim to respond to you within 7 working days. If we need more time to investigate your complaint, we will let you know.

Don’t have a complaint, but do have a suggestion?

We’d also love to hear your ideas, comments or compliments. Would you simply like to let us know what could be improved or what you liked? If so, please send us a message at info@warande.be.